A token is the single unit of work across Arrive. Every action the platform takes draws a set number of tokens from your monthly pool. You pay for usage, not per user or per tool.

When tokens are exhausted, a firm can purchase a one-time token bundle. Our token estimator and sales team can help ensure you are in the most cost-effective plan for your projected usage.

Monthly tokens do not roll into the next month. The main purpose of increasing your token pool is to ensure your firm has enough tokens for usage when busy.

No. Every plan includes unlimited users. Bring your whole firm at no additional cost.

Yes. We allow a one-time upgrade annually to make sure firms can make the appropriate adjustments.

We guide you through onboarding. Our software injects tax returns and data files to make the process as efficient as possible. A dedicated onboarding team member will meet with you over Zoom to ensure all of your clients are properly set up, and will train your team on how to set up projects, services, and billing.

All of our AI models are trained by our Reinforcement Learning Center. All specific AI outputs are reviewed by the firm, in conjunction with our prebuilt workflows that tie a human into the review process.