Updated on March 18, 2025
By accessing or using the Arrive platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, then you may not access the Service.
Arrive is an accounting platform that provides services to firm owners, bookkeepers, and clients. Our services include, but are not limited to: client management, automated accounting tasks, goal creation and tracking, advisory services, tax planning, secure document storage and sharing, integrated communication tools, and a virtual assistant (Ayyva) for process automation.
To use our Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We do not sell your personal information to third parties.
By opting in to SMS notifications, you can receive important updates, reminders, and alerts about your account, deadlines, and financial information directly to your mobile device. You can cancel the SMS service at any time by texting "STOP". Reply HELP for assistance, or contact support@arrive.com or 1-800-ARRIVE-HELP. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. You will receive up to 4 messages per month for standard account notifications, with additional messages for time-sensitive alerts.
You agree to provide and maintain accurate, current, and complete information about yourself and your clients (where applicable).
You agree to use the Service in compliance with all applicable laws, regulations, and professional standards related to accounting and financial services.
You agree not to misuse the Service, including: probing, scanning or testing vulnerabilities; breaching or circumventing security/authentication measures; accessing non-public areas; or interfering with any user, host, or network.
Arrive and its licensors exclusively own all right, title, and interest in and to the Service, including all associated intellectual property rights.
You retain your rights to any content you submit, post or display on or through the Service. By doing so, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, transmit, and distribute such content.
Our Privacy Policy is incorporated into these Terms and explains how we collect, use, and protect your personal information.
Our Service may include integrations with third-party services such as QuickBooks and Ultra Tax, subject to their own terms and privacy policies.
We are not responsible for any third-party services or content made available through our Service.
To the maximum extent permitted by law, Arrive shall not be liable for indirect, punitive, incidental, special, consequential or exemplary damages arising from use of the Service.
You agree to defend, indemnify and hold harmless Arrive and its licensees, licensors, employees, contractors, agents, officers and directors from claims arising out of your use of the Service, breach of these Terms, or content you post.
We may terminate or suspend access to our Service immediately, without prior notice, for any reason, including breach of the Terms.
You may terminate these Terms at any time by discontinuing use of the Service and closing your account.
We may modify or replace these Terms at any time. Material changes will typically include at least 30 days' notice.
Updated on Aug 7, 2024
At Arrive, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our accounting platform and related services, including our website, web application, and any mobile applications.
Financial documents, legal documents, generated reports, and any other documents uploaded for accounting or advisory purposes.
Log data (IP addresses, browser type, pages visited, time spent), device information, and information collected via cookies and similar technologies (see Cookie Policy).
We do not sell your personal information to third parties.
We implement encryption of sensitive data in transit and at rest, regular security audits and penetration testing, strict access controls and authentication, and employee training on data protection. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy periodically; material changes will be posted with an updated "Last Updated" date.
Updated on Aug 7, 2024
Arrive uses cookies and similar technologies to provide, improve, and protect our services. A cookie is a small text file placed on your device when you visit a website, used to recognize your device and store information about preferences or past actions.
Essential cookies for browsing and core functionality (security, network management, accessibility) — e.g., authentication cookies, session cookies, security cookies. These cannot be opted out of.
Remember choices and provide enhanced functionality/personalization — e.g., language preference, region preference, customizable platform parts.
Collect aggregated, anonymous information on site usage to help improve the website — e.g., web analytics, error management, testing/performance cookies.
Used to make advertising more relevant, prevent repetitive ads, and ensure proper ad display; may be set by advertising partners.
May include cookies from integrated services (QuickBooks, Ultra Tax), analytics services (e.g., Google Analytics), and advertising cookies.
Most browsers allow cookie management through their settings (Chrome, Edge, Firefox, Safari all have relevant options in Privacy/Settings menus). Disabling cookies may limit site functionality.
We may update this Cookie Policy periodically to reflect changes in the cookies we use or for legal/operational reasons.
Questions about these terms? Contact us at legal@arrive.accountants.